Connect from your space
Attend from a suitable, private location using a device with video.
AO PSYCHOLOGY / TELEHEALTH
Support that meets you where you are.
Can’t easily get to an appointment? Online counselling offers a way to talk from a private space that works for you. Where telehealth is suitable, sessions can still focus on understanding concerns, trying practical strategies and checking what’s helping. We’ll confirm privacy, technology and appointment arrangements before beginning.
One-to-one online sessionsEnglish & Turkish
UNDERSTANDING TELEHEALTH
What is telehealth therapy?
Telehealth means meeting your counsellor by video rather than in person. You can discuss concerns, explore patterns and work on strategies and next steps. You'll need a reasonably private space, a reliable internet connection and a device you're comfortable using.
Online sessions may be easier to fit around travel, caring responsibilities, mobility needs or work. Before booking, we discuss whether telehealth is suitable, how privacy will be protected, the technology needed and what to do if the connection fails.
WHO IT CAN HELP
Support for real-life concerns, without the travel.
Telehealth may be useful if you're experiencing persistent stress, anxiety, low mood, relationship difficulties, adjustment to change, confidence concerns or challenges with coping. The conversation and support approach are personalised to your needs rather than limited to a single issue.
Individual counselling will begin through telehealth. If you are unsure whether online appointments suit your circumstances, we can discuss the practical considerations and, where necessary, alternatives or referrals.
Learn about psychological therapy ↗When another arrangement may be more suitable
- Finding a private space for a video conversation is difficult.
- Internet access or suitable technology is not consistently available.
- In-person, specialist or more intensive support may better match your circumstances.
We consider suitability individually and can discuss other arrangements or appropriate referral pathways.
THE BENEFITS
Professional support, made accessible.
The conversations, agreed goals and practical work remain individualised; the main difference is where you connect from.
Flexible arrangements
Explore available appointment options that work around your circumstances.
Individualised conversations
Work collaboratively on concerns, strengths and goals that matter to you.
English & Turkish
Discuss language preferences and online availability when enquiring.
WHAT TO EXPECT
What actually happens in an online session?
A telehealth appointment is more than a video call. It gives you dedicated time to discuss what is happening, consider what may be contributing to a concern and work on practical next steps. You do not need to prepare a perfect explanation beforehand.
We understand your situation
In a first session, we may discuss a recent difficulty, how long it has been affecting you, its impact on daily life and the goals you would like to prioritise. You can also ask how confidentiality, video links and future appointments are handled.
We work on useful strategies
Later sessions may explore recurring reactions or relationship patterns, practise communication or coping strategies, and plan how you might use a new approach in an upcoming real-life situation.
We review and adapt
We check what is useful, what feels difficult to apply outside sessions and whether goals or the format need adjustment. Where another service or in-person support would better suit your needs, we can discuss that option.
Stay connectedOnline · Personal · Professional
BEFORE YOUR SESSION
A comfortable start, wherever you connect.
We'll explain what you need before your first online appointment, including session arrangements and how we'll connect.
- Find a quiet, private space
- Have a reliable internet connection
- Use a device with a camera and microphone
- Discuss accessibility needs or questions in advance
THE TELEHEALTH PROCESS
Your online therapy journey
- 01
Choose how to begin
Make a general enquiry now or request an optional free 15-minute introductory phone call. We can explain suitability, fees and the next steps before clinical triage ($80) is arranged.
- 02
Confirm arrangements
We clarify suitability, fees, privacy, telehealth consent and any required secure intake information before care begins.
- 03
Connect online
Join the confirmed video appointment from a private location, with an agreed backup contact plan.
- 04
Decide what follows
Following triage, consider further counselling if suitable. There is no obligation to continue.
COMMON QUESTIONS
Telehealth, explained simply.
Are face-to-face sessions available?
AO Psychology is planning a telehealth-only launch for individual counselling. Face-to-face appointments may be introduced at a later stage but cannot currently be booked. We will confirm telehealth suitability before care proceeds.
What happens if my connection drops?
We'll agree on a simple backup contact plan before the appointment.
Is telehealth available in Turkish?
AO Psychology offers support in English and Turkish. Language and service availability are confirmed when you enquire.
YOUR NEXT STEP
Connect with support that fits your life.
Have a question about online counselling? You can make a general enquiry now or request an optional free 15-minute introductory phone call. We explain how paid clinical triage ($80) can be arranged once the relevant intake and consent arrangements are ready. You can review counselling fees before deciding. How appointments work →